INSURANCE CLAIM INFORMATION
In the event of a claim, we will assist you in the management of the claims process and work with you and the insurance carrier to make sure your covered claims are properly handled in a timely manner. We assist you until your claim is complete and closed.
You may contact a contractor of your choice for emergency repairs or call our office for resources.
IN THE EVENT OF A CLAIM:
All claims should be reported as soon as possible either directly to the carrier or to our office. You may report a claim directly to our office at 586-977-6300 between 8:15 AM and 4:45 PM (Eastern Time), Monday through Friday.
If you need to report a claim after hours, please call the carrier directly.
Be sure to report any burglary or theft to the police and obtain the police report number.
AUTO INSURANCE CLAIMS
Collect the names/addresses of all drivers and passengers involved in the accident along with the names and contact information of any witnesses and police personnel on the scene.
Make temporary repairs and take all other steps necessary to protect your property from further damage. Do not throw out damaged property until the company adjuster has an opportunity to inspect the damage.
Outside of business hours, please contact the insurance carrier directly regarding claims.
WHAT SHOULD I DO WHEN A CLAIM OCCURS?
STEP ONE – If you’ve experienced a claim, it is important to secure your property and reduce your possibility of further loss. Examples: if damage to the dwelling, board up, or cover area. If water accumulation, call a qualified carpet cleaner or emergency water restoration company to come out and immediately start removing it and drying the area. If damage to your vehicle and it’s not drivable, have it towed to your residence or a repair shop of your *choice. In many cases, expenses you incur to temporarily secure your property may be reimbursed.
STEP TWO – Call our office to file your claim (586) 846-3133 Ext. 2211. As your agents, we want to make sure your claim gets filed right the first time. Too many times policy holders are missing information or are not asked the right questions, so we can help with that. (have your policy number ready if possible):
NOTE – If the claim involves damage to your dwelling, commercial building or other structure and it requires immediate attention, please contact one of our preferred emergency repair and water resolution contractors to send a crew as soon as possible:
|Adam’s Complete Cleaning & Restoration||(888) 436-2260|
|Anytime Restoration Services||(855) 350-0333|
|ISC Servicer||(888) 244-7337|
STEP THREE– After You Report the Claim
Depending on the situation, you may be asked to make a list of damaged or stolen property. Sometimes some substantiation of the value of the items may be necessary. The insurance carrier wants to provide you the best service possible during a difficult time. Be confident that if you work with your adjuster to complete the claim you’ll be treated fairly and professionally. Please be informed that in the event of a larger scale occurrence like a storm that causes numerous claims in the area, response times will suffer. In the rare occurrence that you believe that you are not receiving prompt and/or fair service, please contact us, your Independent Agent, to aid in the process.